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Customer service

19 articles

Information requests, after-sales service and complaints

Articles

How can I contact you?

Customer Service is a top priority at Kipli which is why everyone on the team is very experienced, including the company's founders. You can contact us at:. by email by writing to us at [email protected] via chat

How can I leave a review about Kipli?

There are various ways in which you can leave a review about Kipli: YotPo, Google y Facebook. Once you have placed your order, you'll receive an email where we'll invite you to leave a review on YotPo, our partners who will be able to certify

Are the comments and opinions of customers real?

Yes, we use YotPo, a third-party feedback platform that ensures reviews are from real customers. Yotpo is an App designed specifically for e-commerce sites. This enables our customers to give their opinions and evaluate our products.

What payment methods do you accept?

We can offer you various different ways of making your payment. You can effect payment for your order in one single payment. by debit card: the payment is secure on our site. We accept Visa and MasterCard. Your card details are encrypted with SSL

Is my card charged on raising the order or upon delivery?

We'll process your payment when you effect your purchase. Even if you are paying in three installments, the first tranche will be taken when you place your order. We do everything we can to manage despatch waiting times as well as possible by showing

Where can I see reviews for the Kipli mattresses?

There are lots of pages comparing different opinions about mattresses in the online market. Unfortunately, most of them are comparisons only which means they are neither impartial nor objective.

Why are there no sales on Kipli products?

At Kipli, we make a point of being transparent. We therefore offer our products at the right price all year round. We have chosen to keep our margins low in order to pay everyone involved in the production chain fairly.

How do you minimise the co2 carbon footprint of your production and transportation?

We believe it is important to find solutions and ways to reduce climate problems. We are always seeking to reduce our carbon footprint in any way that's available to us. Our products are made from eco-friendly materials and are manufactured locally

How do the 100 nights trial and the returns policy work?

At Kipli, we believe that trying a mattress quickly in a store isn't enough for you to know if its really the right choice for you. That's why we've proposed the 100 nights trial. You can try out the mattress in your home in familiar surroundings.

How do I cancel an order?

If you want to cancel your order, we recommend that you contact us as soon as possible. If you want to cancel your order, we strongly recommend that you do so before the item(s) are shipped in order to reduce the shipping costs and the environmental

Who will see my personal details?

At Kipli, we don't share any of your details with third parties and we never will. Your details will only be used when the despatch of your order is being arranged with the aim of executing your order correctly.

How can I try Kipli's products?

For the moment, our store and showroom are located in Paris and Lyon. If you are on vacation and passing through the city of lights, you can visit us and discover our products. We welcome you in our store in Paris, located at 59 rue du Temple Paris

How can I change my details?

You can do this by sending us an email to [email protected] We'll get in touch with you to make the necessary changes.

Where can I see reviews for the Kipli mattresses?

There are lots of pages comparing different opinions about mattresses in the online market. Unfortunately, most of them are comparisons only which means they are neither impartial nor objective. Usually the best thing to do is to always read

How does the payment in 3 interest free installments operate and what are the conditions?

Payment in three interest free installments is possible thanks to a secure Payzen system. You will be charged a third of the total value at the time of placing your order, the second installment will be charged a month later and the final installment

How to stop receiving our newsletter

If you want to unsubsribe from receiving our newsletter, you just need to click on the link at the bottom of the email in order to cancel your subscription. This means you'll stop receiving our messages. You can also unsubscribe by sending an email t

What is the procedure for refunds?

As part of the returns process, you can expect a refund on your order within an estimated time of 14 days maximum from the date of return of your mattress to our dealer. Within the framework of the cancellation of an order, the refund will be made

What are the conditions of the guarantee for the pillows, mattress protector, duvets?

The Kipli pillows, duvets and mattress protectors come with a 2 year guarantee against any manufacturing defects. If one of these products evidences a manufacturing fault during regular use, contact us (by email at [email protected], or by live-chat).

Where can I find my invoice?

Once your order has been authorised, you'll receive your invoice by email. You can check this at any time in your emails. Otherwise, don't hesitate to contact us via email at [email protected] with the reference number of your order in order to send you