What is the procedure for refunds?Updated a year ago
As part of the returns process, you can expect a refund on your order within an estimated time of 14 days maximum from the date of return of your mattress to our dealer.
Within the framework of the cancellation of an order, the refund will be made within an estimated time of 14 days maximum from the date of cancellation.
Refunds are made using the same payment method that was used when placing your order. If you've paid by bank transfer, we'll ask you to send us your bank details (IBAN) in order to effect the refund. Banks can take between 1 to 3 working days to complete a transfer / refund from the time that we effect payment of the funds.