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KIPLI

Customer Service is a top priority at Kipli which is why everyone on the team is very experienced, including the company's founders. You can contact us at:. by email by writing to us at help@kipli.com. via chat

How can I contact you?

Customer service

Can I use a Kipli mattress with my existing bed frame?

If I'm allergic to latex, will the natural latex in Kipli's products cause an allergic reaction?

What size to select?

Is the 100% latex mattress compostable?

Does the Kipli mattress regulate body temperature?

How do I unpack my mattress?

How long should I wait after unpacking my mattress before using it?

What certification does my Kipli mattress come with?

What is the difference between Dunlop latex and Talalay Latex?

What percentage of latex is there in a Kipli mattress?

Is the Kipli mattress hypoallergenic?

What are the dimensions and weight of my mattress?

Are the seams on my mattress cover sturdy?

Do Kipli's products exude any odor of latex or chemical products?

How are the two layers fastened if you don't use glues?

What type of bed frame can I use with my Kipli mattress?

Should I turn my mattress regularly?

Where do we make our mattresses?

Is the Kipli mattress anti-mite?

How is the Dunlop certified latex made?

Can I feel my partner's movements on the Kipli mattress?

What is latex?

What is the life-span of a Kipli mattress?

What do you do with returned mattresses?

What is the percentage of latex in my Kipli mattress?

Which is better? Natural or synthetic latex?

Do the Kipli mattresses contain chemical products?

Will the Kipli mattress fit on an electric bed?

Is the Kipli mattress soft or hard?

Can I use my Kipli mattress on the floor?

Is natural latex good for the back?

Does the Kipli mattress have a strong smell of latex?

Is the Kipli mattress suitable for all body types?

What are the comfort zones?

How can I try the mattress?

Mattresses

What wood is used to manufacture the upholstered bed base?

How to assemble my upholstered bed?

Why should I choose a Kipli bed?

How can I clean my Kipli Upholstered Bed?

How should I choose the type of slats for my bed frame?

Do you use lacquered or stained wood?

How do I choose the right sized bed for my mattress?

What is the maximum weight a Kipli bed frame can support?

Do the beds contain any metal?

Bed bases

How to care for solid wood

Furniture

What size duvet should I choose?

Are Kipli's duvets certified?

Is the Kipli duvet hypoallergenic?

Duvets

Pillows

Bed linen

Do you delivery to upper floors?

How much does the delivery cost?

Do you deliver on Saturdays?

What happens if I won't be there for the delivery?

Which countries do you deliver to?

What are the order dimensions at the time of delivery?

How will my purchase be delivered? How are the beds packed for shipping purposes?

How do you send your products?

Information about deliveries and customer service during the 2024 end-of-year holidays

Delivery

The Kipli baby mattress is for children of what age?

What age is the children's mattress suitable for?

How to choose the right child's mattress?

Children and babies

Futon

What are the conditions of the guarantee for the pillows, mattress protector, duvets?

How long is the guarantee on a bed?

Guarantee

What certifications does the Kipli mattress protector have?

What is Lyocell and how is it grown?

Do Kipli products have toxic or flame-retardant agents?

What certifications does the Kipli baby mattress come with?

Is the wood used for the upholstered beds from sustainable forests?

Why should I choose Kipli?

Is my mattress quality controlled?

Certifications and quality

Assembly

Maintenance

Place an order

I chose to pay by transfer, when will my order be authorised?

Are my bank details secure?

What payment methods do you accept?

Is the payment secure?

How does the payment in 3 interest free installments operate and what are the conditions?

Payment

Shops

How can I leave a review about Kipli?

Are the comments and opinions of customers real?

Is my card charged on raising the order or upon delivery?

Where can I see reviews for the Kipli mattresses?

Why are there no sales on Kipli products?

How do you minimise the co2 carbon footprint of your production and transportation?

How can I contact you?Updated 3 years ago