Delivery

Delivery times, services, delivery methods

Do you delivery to upper floors?

Unfortunately, we can only be responsible for deliveries to the first floor. We can't be sure that UPS will be able to carry your delivery up any floors.

How much does the delivery cost?

We offer free delivery for all Kipli products to Spain, the Balearic Islands, metropolitan France, Belgium and Luxembourg. We can also offer free delivery to some other countries such as Germany and Portugal.

Do you deliver on Saturdays?

We work with transport companies that only make deliveries on working days. Which means, unfortunately, that deliveries on a Saturday aren't possible.

What happens if I won't be there for the delivery?

We choose the most suitable carrier according to the products you've ordered. For more details regarding delivery, we invite you to consult our web page about this subject. You'll be able to check on your order status via the link that you'll receive

Which countries do you deliver to?

The delivery method will vary depending on the country and the products selected. In order to find out more about the estimated lead-times, any potential additional delivery costs and conditions, you can contact us by email at [email protected]

What are the order dimensions at the time of delivery?

Below you'll find the measurements for your mattress once it has been rolled up for despatch:. 80x190cm: 41x41x85cm. 80x200cm: 41x41x85cm. 90x190cm: 41x41x95cm. 90x200cm: 41x41x95cm. 100x190cm: 41x41x105cm. 100x200cm: 41x41x105cm. 120x190cm: 41x41x12

How will my purchase be delivered? How are the beds packed for shipping purposes?

We endeavour to work with the most suitable carriers who can provide the best service in accordance with your order. That's why we have chosen to offer a Premium Delivery service.

How do you send your products?

Our mattresses are rolled up, compressed and protected by a jute bag. Our beds are sent in kit form in 2 cardboard boxes. The rest of our products are shipped in Kipli carboard boxes.

Information about deliveries and customer service during the 2025 end-of-year holidays

During the summer holidays, our production will be suspended for about a month. Since some of our items are made to order, production and delivery times may be slightly longer. We report lead times of 30-35 working days on the following items during